The IgniteConnex Support team is automatically engaged on any system-generated event or an event reported to support from your company. During engagement with support, an agent will acknowledge the support request via email to the contact record within the ticketing system, in accordance with the support entitlement. Responsibility and recovery methods (if any required) will be determined throughout the assessment of the case by the agent. There is no one-size-fits all approach to support. Consult the Operations Guide for more information.